1xwin Privacy Policy
— How We Protect &
Respect Your Personal Data

This Privacy Policy ("Policy") describes how 1xwin ("we", "us", "our") collects, uses, stores, and protects personal data belonging to registered players and visitors of the 1xwin online gaming platform ("Platform"). The Platform serves users primarily located in Pakistan who access casino games, sports betting, jackpot slots, Royal Fishing, Diamond Empire, Cockfighting, and other gaming and entertainment services available on the site.

This Policy applies to all personal data you provide to 1xwin directly — for example, when registering an account, completing KYC verification, or contacting support — as well as data we collect automatically when you browse and interact with the 1xwin Platform. By using the 1xwin Platform, you acknowledge that you have read and understood this Policy.

If you do not agree with how 1xwin collects or uses your personal data as described in this Policy, you should not register for or continue using the Platform. You may contact our support team to discuss account closure at any time.

1xwin collects personal data across three broad categories: information you provide to us directly, information generated by your use of the Platform, and information received from third parties in connection with payment processing or identity verification.

Information you provide directly:

This information is collected during account registration, the KYC identity verification process, when you contact 1xwin support, and when you participate in any promotions or surveys.

Information generated by your Platform use:

• Gaming activity records — games played, bet amounts in PKR, win/loss history, session durations.
• Transaction records — deposit and withdrawal amounts, methods used (e.g., Easypaisa, JazzCash, HBL), timestamps.
• Device and connection data — IP address, browser type, operating system, screen resolution, device identifiers.
• Platform interaction data — pages visited, features used, support chat transcripts, login timestamps.
• Responsible gaming settings — any deposit limits, session limits, or self-exclusion elections you have made.

Information received from third parties:

• Identity verification responses from KYC service providers confirming your CNIC or passport details.
• Payment confirmation data from Easypaisa, JazzCash, Raast, HBL, UBL, or other payment providers confirming successful PKR transactions.
• Fraud and risk screening signals from anti-fraud and compliance service providers.

1xwin uses the personal data we collect for the following specific purposes:

• Account management: Creating and maintaining your 1xwin player account, verifying your login credentials, and enabling access to the full range of Platform features.
• Identity verification (KYC): Confirming your identity and age (18+) in compliance with anti-money laundering obligations and responsible gaming requirements.
• PKR payment processing: Executing your deposit and withdrawal requests, reconciling transaction records, and investigating any payment disputes.
• Fraud prevention and platform security: Detecting and preventing fraudulent activity, account compromise, money laundering, and violations of the 1xwin Terms & Conditions.
• Responsible gaming compliance: Monitoring gaming patterns to identify potential problem gambling behaviours and enforcing any limits or self-exclusion periods you have activated.
• Customer support: Responding to your queries, complaints, and account management requests via live chat or email.
• Platform improvement: Analysing aggregated and anonymised usage data to improve game selection, performance, and user experience for Pakistan players.
• Legal and regulatory compliance: Retaining records required by applicable financial, anti-money laundering, and gaming regulations.
• Marketing communications: Sending you information about 1xwin bonuses, promotions, and new game launches — subject to the consent and opt-out provisions in Section 12 of this Policy.

1xwin processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual necessity: Processing required to perform the contract between you and 1xwin — including account creation, PKR payment processing, game provision, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, anti-money laundering record-keeping, and responsible gaming obligations.
• Legitimate interests: Processing carried out in 1xwin's legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and aggregated analytics to improve the Platform.
• Consent: Processing based on your explicit consent — specifically, sending you direct marketing communications about 1xwin promotions and offers. You may withdraw this consent at any time.

1xwin does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose described:

• Payment processors: Easypaisa, JazzCash, Raast, HBL, UBL, and USDT processing partners receive transaction data necessary to execute your PKR deposits and withdrawals.
• KYC and identity verification providers: Third-party services that verify CNIC and passport details receive only the document images and data necessary for identity confirmation.
• Anti-fraud and compliance services: Risk screening platforms may receive your IP address, device fingerprint, and account activity data for the purpose of detecting and preventing fraud.
• Game providers: Certified game studios whose titles appear on the 1xwin Platform may receive your player ID and session data for the purpose of delivering game content and calculating RTP.
• Legal and regulatory authorities: Where required by applicable law, court order, or formal regulatory request, 1xwin may disclose personal data to Pakistani or international law enforcement or regulatory bodies.
• Platform technology providers: Cloud hosting, analytics, and customer support software providers who process data on 1xwin's behalf under strict data processing agreements that prohibit independent use of your data.

The 1xwin Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. Cookies are small data files stored on your device by your browser when you visit the Platform.

1xwin uses the following categories of cookies:

• Essential cookies: Strictly necessary for the Platform to function — including session management, login state preservation, and security tokens. These cookies cannot be disabled without impairing core Platform functionality.
• Performance cookies: Collect anonymised data on how visitors use the Platform — which pages are visited most frequently, where users encounter errors, and how navigation patterns flow. This data is used to improve Platform performance.
• Functionality cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations across sessions.
• Analytics cookies: Help 1xwin understand aggregate user behaviour on the Platform using privacy-compliant analytics tools. No individual user profiles are built from analytics data alone.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the 1xwin Platform normally. 1xwin does not use third-party advertising or retargeting cookies on the Platform.

1xwin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the 1xwin Platform.
• Encryption at rest for sensitive personal data, including payment details, CNIC document images, and account credentials.
• Role-based access controls restricting internal data access to 1xwin personnel who require it for their specific function.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options available to all registered players for additional account security.
• Continuous monitoring systems for unusual account activity, login anomalies, and potential data breaches.

In the event of a data breach that is likely to affect your rights or interests, 1xwin will notify you in a timely manner via the contact details registered on your account, and will take all appropriate steps to contain and remediate the breach.

1xwin retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory, and financial record-keeping obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your active 1xwin account plus any mandatory post-closure retention period required by applicable regulations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five (5) years following the transaction date, in accordance with standard financial record-keeping requirements.
• KYC verification documents: CNIC and passport images are retained for a minimum of five (5) years following account closure or the completion of the relevant identity check, whichever is later.
• Support and communication records: Live chat transcripts and email correspondence are retained for a period of three (3) years following the date of the communication.
• Marketing consent records: Records of your marketing consent or withdrawal of consent are retained for as long as your account remains active, and for one (1) year following account closure.

When personal data is no longer required and no legal obligation compels its retention, 1xwin securely deletes or irreversibly anonymises it so that it can no longer be linked to you as an individual.

As a user of the 1xwin Platform, you hold a number of rights with respect to your personal data. These rights are described in more detail in the Your Data Rights section below. In summary, you have the right to:

• Access a copy of the personal data 1xwin holds about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention obligations).
• Object to processing carried out on the basis of legitimate interests.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable, machine-readable format.
• Request restriction of processing in specific circumstances.

To exercise any of these rights, contact 1xwin's support team via live chat or by emailing [email protected]. Requests are handled within thirty (30) days of receipt. Complex requests may require additional time, in which case 1xwin will communicate an updated timeline.

The 1xwin Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a person under 18 has registered a 1xwin account or provided us with personal data, please contact us immediately at [email protected] so that we can take appropriate action, including account closure and secure deletion of any data collected.

Age verification is a standard part of the 1xwin KYC process, and accounts that cannot verify eligibility — including the 18+ age requirement — are suspended pending resolution. 1xwin takes the protection of minors seriously and supports responsible gaming measures across the entire Platform.

The 1xwin Platform is operated using cloud infrastructure and technology service providers whose servers may be located outside Pakistan. Where your personal data is transferred to a country outside Pakistan for processing or storage, 1xwin ensures that appropriate safeguards are in place to maintain a standard of data protection consistent with the principles set out in this Policy.

These safeguards include contractual data processing agreements with all technology service providers who handle your data, restricting their use of your data to the specific purpose for which it was shared and requiring them to implement security standards equivalent to those maintained by 1xwin.

With your consent, 1xwin may send you marketing communications about new games, PKR bonuses, promotional offers, and Platform updates via email or SMS to your registered Pakistan mobile number. You provide this consent during the account registration process and may withdraw it at any time.

To stop receiving marketing communications from 1xwin, you can:

• Update your communication preferences in your 1xwin account settings section.
• Click the unsubscribe link included in any marketing email from 1xwin.
• Contact 1xwin's support team via live chat or email and request removal from marketing lists.

Please note that withdrawing marketing consent does not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, or KYC-related correspondence — which are sent as part of the normal operation of your 1xwin account.

1xwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify you via email or an in-platform notification at least fourteen (14) days before the revised Policy takes effect.

The "Last Updated" date displayed at the top of this Policy reflects the date on which the most recent version was published. Your continued use of the 1xwin Platform following the effective date of any revision constitutes acceptance of the updated Policy. If you do not agree with the changes, you should contact support to discuss your options before the revised Policy takes effect.

Previous versions of this Privacy Policy are available on request from 1xwin's support team for a period of two (2) years following the date on which they were superseded.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a formal complaint about how1xwin handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 in English directly on the 1xwin Platform. Live chat is the fastest channel for privacy-related queries and data access requests.
• Email: [email protected] — for formal written privacy complaints, data subject access requests, or document submissions. Standard response time is one (1) business day.

When submitting a data subject access request or formal privacy complaint by email, please include your registered 1xwin account email address or Pakistan mobile number so that our team can verify your identity before processing the request. Do not attach sensitive identity documents to your initial email — our team will provide a secure upload method once your identity is confirmed.